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Ryan Chahl
IT Project Specialist
Ryan Chahl
IT Project Specialist
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Certified Project Manager & Business Analyst

15+ years managing and delivering $35M+ in IT projects across healthcare, technology, and enterprise sectors, consistently meeting budget, timeline, and quality targets.

Directed a $5M LifeLabs patient portal upgrade, rolled out across multiple provinces and now used by millions of Canadians.

Managed a $2M Fraser Health cath lab modernization, integrating new hardware, software, and cross-system reporting.

Led development of an AI-powered application at 36eight Technologies to predict optimal medication dosages, improving patient outcomes.

Produced 150+ critical project documents, including business cases, charters, and briefing notes, driving decision-making and project success.

Delivered projects through agile, waterfall, and hybrid lifecycles in complex healthcare settings.

Partnered with executives and cross-functional teams to align technology solutions with strategic goals.

Project Management Professional
Certification of Capability in Business Analysis
Information Technology Infrastructure Library
PRojects IN Controlled Environments
Hours
0 k+
Years
0 +
Projects
0
Clients
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Services

Product Management
  • Product Vision and Strategy
  • Requirements as Agile Artifacts​
  • Roadmap Management​
  • Sales and Marketing
  • Cross-functional Collaboration
PROJECT Management
  • Planning and Resourcing
  • Risk and Issue Management
  • Leading Project Teams
  • Quality Control
  • Budget Management
  • Monitoring and Reporting
Business Analysis
  • Requirement Gathering and Management
  • Testing
  • Business Process Improvements
  • Training
  • Facilitation
  • Documentation

Resume

Dec 2016 - Present
Novo Management Consulting
Project Manager & Business Analyst

Ryan leads high-impact technology initiatives across public and private sectors, specializing in product development, system implementation, and digital transformation. He has built systems used by millions of users across Canada.

  • Delivered a national IT transformation at LifeLabs, launching a redesigned patient portal for 3M+ Canadians, integrating appointment booking, achieving 99.9% uptime, and cutting call center volume by 43%.
  • Transformed Medical Transportation services at FNHA with a new system managing $20M+ in trip value, improving access for 125+ communities.
  • Directed a large scale cath lab modernization at Fraser Health, serving 26K+ patients annually, boosting system uptime 20%, improving clinical data accuracy 25%, and reducing manual entry errors 25%.
  • Drove 85% growth in customer engagement across multiple countries by enhancing LiteLink’s 1SHIFT digital logistics platform.Built an AI-powered dosage calculator at 36eight Technologies, improving prescription accuracy, reducing adverse medication incidents, and enhancing patient outcomes.
  • Produced 150+ critical project documents (briefing notes, charters, business cases) that secured approvals and enabled successful execution.
  • Secured a strategic vendor partnership for FNHA by leading a successful RFP/RFQ process, accelerating delivery timelines
  • Led cross-functional teams of 50+ and reported directly to C-suite stakeholders, ensuring strategic alignment and on-time delivery.
Jan 2011 - Dec 2016
Gevity Consulting
Project Manager & Business Analyst

Ryan played a pivotal role in the successful planning, design, and implementation of digital systems across multiple provincial agencies, operating in agile and waterfall environments.

  • Led a province-wide surgical flow gap analysis for the BC Ministry of Health, delivering actionable recommendations that reduced wait times.
  • Drove $300K+ in cost savings for Gevity through operational process improvements that boosted efficiency.
  • Developed HL7 messaging specifications for Alberta’s immunization systems, enabling seamless interoperability across provincial platforms.
  • Directed accreditation and curriculum design for the First Nations Health Directors Association, expanding access to structured leadership training.
  • Authored detailed workflows and specifications for Alberta’s communicable disease management systems, improving data accuracy and decision-making.
  • Delivered 12+ use case and risk management plans for major public sector initiatives, reducing delivery risk and enabling informed executive decisions.
Clients
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Government of New Brunswick
Certifications
Project Manager Professional
2025
Project Manager Professional
Agile Business Analysis
2019
Agile Business Analysis
PRINCE2 Practitioner
2016
PRINCE2 Practitioner
Certification of Competency in Business Analysis (CCBA)
2015
Certification of Competency in Business Analysis (CCBA)
ITIL Foundation
2013
ITIL Foundation
Health Informatics Training System Level 1
2011
Health Informatics Training System Level 1
Education
Bachelor of Business Administration
2010
Bachelor of Business Administration
Simon Fraser University

Concentration – Management Information Systems

Testimonials
Ryan worked with the team at Data Realm to gather requirements for a large enterprise project transitioning an eCommerce experience from a perpetual license model to subscriptions. During this engagement he excelled at documenting, communicating and brain storming alongside the project stakeholders on the best flows and processes needed to implement the system. He is the kind of person one that can adapt rapidly in a fairly politically charged environment and bring the parties involved to a common understanding. The client was pleased beyond words and I would not hesitate engaging Ryan in upcoming initiatives.
Richard Schuller
Data Realm Software
Thoroughly enjoyed working with Ryan on the review and analysis of issues that govern international best practices for surgical booking. Ryan demonstrated great commitment to the team during challenging times and delivered quality work and project artifacts. He was able to add value to the project and went beyond what was asked of him. Will gladly work with Ryan again.
Fadi Bashatly
Gevity
I worked with Ryan for three years and can highly recommend. He's a thoughtful leader and a very talented business analyst that can understand the business quickly. He also has a great sense of humor! I look forward to (hopefully) working with him again in the future.
Kiersten Schmidt
Gevity
Ryan worked with me as a business analyst on a high profile, complex public health implementation project. Ryan's willingness to get the job done leads to great success. His ability fits into this success as he is able to take on any task that is required to meet the aggressive schedule and complex deliverables.
Melanie Cole-Kellow
BC MoH
Ryan is one of the best colleagues I’ve had the pleasure of working with. He combines strategic thinking with hands-on execution, making him an invaluable asset to any team. His problem-solving skills, adaptability, and strong work ethic set him apart, and he always brings a positive, collaborative energy to the workplace. Any team would be lucky to have him!
Yami Emami
First Nations Health Authority
Ryan worked as an adept, flexible business analyst and product manager for FNHA’s Medical Transportation Digital Transformation project. Ryan was instrumental in all phases of the project lifecycle, from internal discovery, vendor procurement, product design and deployment, user training and community engagement. In all these contexts Ryan is an outstanding listener and responds with solution oriented analysis and documentation. I was always impressed that his responses and outputs left clients with more clarity and awareness of the go-forward work plan. I can only hope to work with Ryan again and I know that other project teams will always feel the same way with his expertise.
Jonathan Reimer
First Nations Health Authority

Portfolio

Clinical Recommendation Information System
Applications
Kucén
Applications
CannSafe
Applications
1Shift Logistics
Applications

Contact Information

Phone
+1 604 339 8992
ryan@novoinc.ca
Address
Vancouver, BC

Let's make your project brilliant!