Innovative and results-driven Project/Product Manager and Business Analyst with 15+ years of experience turning complex business challenges into streamlined, high-impact solutions. Adept at leading cross-functional teams, navigating competing priorities, and translating business needs into scalable strategies. Deep expertise in Agile, Scrum, and Waterfall methodologies, with a track record of delivering projects that enhance efficiency, drive innovation, and create lasting value. Known for sharp analytical skills, clear and engaging communication, and the ability to bridge the gap between technical and non-technical stakeholders to align vision with execution.
Understand challenges the Medical Transportation Program is experiencing and identify new systems, updates to policies and governance, and resource improvements that will have the greatest positive impact on the program.
Managed and maintained multiple applications simultaneously in a fully agile environment while ensuring output met business and end users expectations.
Managed the 1SHIFT Logistics application enhancements by ensuring milestones were met and the product roadmap was aligned with customer expectations.
Ensured the 1SHIFT logistics application was ready for release by providing project guidance and identifying application improvements.
My eHealth and my results Application Enhancements. Redesigned a patient portal with over 3 million users across Canada and integrated it with an appointment booked feature.
Application Enhancements. Worked to improve the portfolio of applications Excelleris uses to deliver medical reports to practitioners and patients.
SketchUp Storefront Future State Gap Analysis. Lead the effort to understand the gaps preventing the online retail storefront from shifting to a subscription based service from traditional license based sales.
Desktop Transformation Project. Identify applications and devices that the original project team were unable to migrate from a Windows XP to a Windows 7 environment.
Information Solutions for Enhanced Surgical Flow (ISESF). Review current province wide coordination processes and recommend improvements for the surgical patient journey with the goal to facilitate improved patient service levels and improved management of the logistical aspects of surgical processes and resources.
FNHDA Certification Program. Lead a team of curriculum writers to develop and implement the content and curriculum for an accreditation.
Optimization of Internal Operations. Ensured the company was poised to achieve their short and long term goals.
Requirements Analysis of Systems. Developed a deep understanding of all current processes, identified process improvements, and created a list of requirements that potential future state systems can be scored against.
Panorama BCY Implementation. Implemented the Case and Outbreak modules of Panorama across British Columbia and Yukon.
Panorama BCY Implementation. Implemented the family health, immunization, and communicable disease modules of Panorama across British Columbia and Yukon.
Communicable Disease / Outbreak Management. Developed future state documentation for the CD / OM system.
Adverse Event Following Immunization HL7 Messaging Specification Project. Examined and developed the business processes that would be required within the province of Alberta to report all adverse events following immunizations on a new system they will be implementing in the future.
First Nation Inuit Health Client Service Delivery System (CSDS) and Client Record Management System (CRMS) Implementation. Developed a current and future state analysis for the service management and technical requirements to ensure the successful implementation of the CSDS and CRMS systems.
Alberta Health and Wellness (AHW) CD / OM. Gathered requirements for the CD / OM System by performing a gap analysis between the current state of the system AHW is using and the future state of CD / OM.
Panorama Sustainment. Defect validation and test script composition for the Panorama system, IBM also required all the information to be input into their rational quality management system (RQM).
Alberta Immunization HL7 Messaging Specification Project. Led and supported the development of Immunization HL7 message specifications, so that information may be accessed and shared between health care providers at the provincial level.
Akasha website. Developed a website with extensive content while remaining user friendly and ensuring it would have a high Google ranking.
Seawall Run. Created an event that would raise awareness and donations for the charity.
Ryan has led a variety of projects focused on driving organizational growth, enhancing application functionality, and seamlessly integrating IT solutions into complex ecosystems. His ability to bridge the gap between business needs and technical solutions has been instrumental in delivering impactful results.
Throughout these projects, Ryan has taken on key roles as a Project Manager, Product Manager, and Business Analyst, demonstrating a versatile skill set that enables him to navigate both strategic and technical challenges. As a Project Manager, he has overseen end-to-end project lifecycles, ensuring initiatives stay on track and align with business objectives. In his role as a Product Manager, he has driven product strategy and roadmap development, collaborating with cross-functional teams to deliver user-centric solutions. As a Business Analyst, he has elicited and refined requirements, conducted process modeling, and facilitated workshops to align stakeholders on project goals.
The organizations he has worked with include:
Ryan has worked with a diverse range of clients across Canada to develop, implement, and test systems, ensuring seamless integration and functionality. By creating comprehensive project plans, he has facilitated the smooth implementation of both small- and large-scale systems.
Collaborating with multiple stakeholders, Ryan has gathered and defined system requirements to align with business needs. He has led teams through every stage of the system development life cycle, providing guidance and structure to drive successful outcomes. Leveraging industry best practices, he has managed projects using methodologies such as PRINCE2 and Agile, ensuring efficient execution and adherence to established standards.
Clients included:
Concentration – Management Information Systems
