Certified Project Manager & Business Analyst

Ryan leads high-impact technology initiatives across public and private sectors, specializing in product development, system implementation, and digital transformation. He has built systems used by millions of users across Canada.

• Led a $5M national IT transformation at LifeLabs, deploying a redesigned patient portal used by 3+ million Canadians, integrating appointment booking, achieving 99.9% system uptime, and reducing call center volume by 43%.
• Led the transformation of Medical Transportation services at FNHA, implementing a new system managing $20M+ in trip value and improving access for 125+ communities.
• Directed a $2M cath lab modernization at Fraser Health—used by 26,000+ patients annually—delivering interface and infrastructure upgrades that improved system uptime by 20%, enhanced clinical data accuracy by 25%, and reduced manual entry errors by 25%.
• Enhanced digital shipping logistics with LiteLink’s 1SHIFT platform, driving 85% growth in customer engagement across multiple countries.
• Built an AI-based dosage calculator at 36eight Technologies, significantly improving prescription accuracy, reducing adverse medication issues, and improving patient health outcomes.
• Authored 150+ project documents (briefing notes, charters, business cases), critical to project approvals and execution success.
• Spearheaded an RFP/RFQ process at FNHA that successfully secured a strategic vendor partnership, accelerating delivery timelines.
• Led large cross-functional teams (up to 50+ team members) and reported to C-suite stakeholders, ensuring strategic alignment and on-time delivery.

Ryan played a pivotal role in the successful planning, design, and implementation of digital systems across multiple provincial agencies, operating in agile and waterfall environments.

• Conducted province-wide gap analysis for surgical flow processes at the BC Ministry of Health, producing actionable recommendations to reduce wait times.
• Delivered internal process improvements for Gevity that saved the organization over $300,000 through enhanced operational efficiency.
• Developed HL7 messaging specifications for Alberta's immunization systems, ensuring seamless interoperability across provincial platforms.
• Led the accreditation and curriculum development for the First Nations Health Directors Association, increasing access to structured training.
• Analyzed and restructured SketchUp’s storefront operations to support a subscription-based model, significantly boosting revenue.
• Authored detailed workflows and specifications for communicable disease management systems in Alberta, improving data flow and decision-making.
• Produced over a dozen use case and risk management plans across major public sector initiatives, reducing delivery risk and supporting executive decision-making.